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WordPress · Malware Removal

Malware removal and WordPress forensics

Emergency cleanup and forensic investigation for an infected WordPress site. We remove all malware, repair damage, and trace how the attacker got in.

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Malware removal and WordPress forensics
File check for Bellwood Bakery: index.php is modified, core files match, one plugin is outdated and an icon file in uploads contains PHP code; below, three lines added to index.php load that hidden file on every page view

Clean and restore your site

We remove the malware and hidden backdoors, then repair the files, database and accounts it touched.

Find out how they got in

We trace how the attacker got in, close the gaps and report what we found, backed by a 30-day repeat-cleanup guarantee.

From €200/project From $200/project
Final scope and price agreed before work starts.

Request emergency cleanup

Signs of a hacked site

Some hacks only show to visitors from Google on a phone.

The same celebration cakes page opened twice: the logged-in owner on a desktop sees the normal page, while a phone visitor arriving from Google is sent to a spam site by a rule hidden in an uploaded file

Redirects and spam

Visitors sent to other sites, links or pages you didn't add, and spam in search results, including redirects that only some visitors see.

Changed files

Unfamiliar code and edits to WordPress, plugin and theme files, checked against clean copies where they exist.

Unknown access

Admin accounts nobody recognizes, open login sessions, and changed passwords or security keys that let someone in.

Warnings and outages

Browser warnings, notices from your host, unexpected database changes and parts of the site that stop working, matched against the timeline.

Evidence first

Cleanup erases the attacker’s trail.

Evidence archive for Bellwood Bakery, sealed before cleanup with a SHA-256 fingerprint: copies of 38 changed files including index.php, a 412 MB database export, 14 days of server logs as kept by the host, and 3 admin accounts with their last logins, one of them unknown

  1. Record and preserve

    We note the symptoms, save logs, changed files and backups, and confirm access and which sites and servers are in scope.

  2. Contain the attack

    We agree any temporary restrictions with you, shut off the access the attacker is using, and work with your host where needed.

  3. Clean and repair

    We remove the malicious changes and backdoors, repair affected content, and check user accounts and scheduled tasks.

  4. Confirm the recovery

    We test key pages and features, check for leftover redirects or signs of infection, close the entry points we found and record any follow-up.

The incident report

Proven facts, kept apart from guesses.

What happened

What was affected, what we removed and repaired, and the checks we ran afterwards, set out on a timeline. If logs have expired, the report says the way in is uncertain rather than presenting a guess as proof.

What remains

Anything still open, such as Google's review of a warning, and the updates, account changes and monitoring that lower the risk of a repeat. Wider preventive work can be scoped after the incident.

Incident summary for Bellwood Bakery: a likely upload through an outdated plugin, an unknown administrator, a changed index.php and redirects for phone visitors, each marked confirmed or likely, plus the items still open

Recovery questions

What to know before you ask for help.

Backup check for Bellwood Bakery: the 3 and 10 August backups have no backdoor and the later ones do, every backup still contains the outdated plugin, and access logs only reach back to 19 August
What should I include in my request?
What you're seeing, which pages are affected, when it started, and any warnings from your host or browser. We set up access securely later, so don't put passwords in the first message.
Is restoring a backup enough?
Not on its own. A backup from before the symptoms can still contain the malware or the outdated plugin that let the attacker in, so recovery also has to close that way in.
Can you investigate without full logs?
Yes. Files, the database and user accounts still hold evidence. Missing logs can make the timeline or the way in less certain, and the report says so.
Will browser warnings go away at once?
Not necessarily. Removing a warning is a separate review: search engines and security companies reassess the cleaned site on their own timelines.