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Software · AI Agents

Custom AI agents with compliance and guardrails

Practical AI workflows for research, support, and operations, designed around your data, integrations, and review requirements.

Describe your project

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Custom AI agents with compliance and guardrails

Fernway support assistant working on a duplicate-charge ticket: two read-only lookups, a cited refund policy and a drafted reply saved unsent until the support lead approves it

AI agents for your workflow

We build agents for research, documents, support and internal tasks, with people keeping the key decisions.

Senior human supervision

Agents get the same care as any live software. We agree what good looks like, test on real examples and fix scope and price first.

From €500/project From $500/project
Final scope and price agreed before work starts.

Discuss your project

Rules the agent can't override

Software checks each request; people approve.

Only the access it needs

Each agent gets its own restricted access to the systems, actions and sources its task needs, and nothing more.

Approval before real actions

Before the agent sends, deletes, spends or changes access, a person sees the proposed action in context and can approve, stop or escalate it.

Outside text is not an order

Documents, messages and tool results the agent retrieves are untrusted content, not instructions that can override your policy.

Every step on record

Sources, actions, approvals and failures are logged and kept only as long as agreed. Guardrails reduce risk; they do not make model output infallible.

Three actions proposed by the Fernway support assistant and what the software decides: a help-centre search is allowed, a 240 euro refund is held for the support lead's approval, and a customer deletion requested inside an email is blocked; an audit log counts all three

The agent drafts, people decide

How much to automate depends on what a mistake would cost.

Agent

Prepares the work

Works only with approved sources and actions, and hands over a draft rather than a finished decision.

  • Research: summaries from approved sources, with references
  • Support: sorts requests and drafts replies that cite your policies
  • Documents: pulls out key fields and prepares drafts
  • Operations: updates tickets and runs routine checks
Your team

Makes the decisions

A named person checks the draft and stays responsible for the result, with a clear way to correct or stop it.

  • Research: missing or conflicting evidence stays visible for review
  • Support: customer commitments and account changes wait for approval
  • Documents: unclear or incomplete material goes to a person
  • Operations: blocked tasks are escalated, with progress shown
Written feasibility review for Fernway's support assistant: the task is a good fit, personal data is masked before it leaves Fernway's systems, an evaluation plan with targets, a recommendation to start a pilot, and an attached technical report and stakeholder summary

Technical consulting

We check if a task suits an agent, where your data goes and how to test it, and fix AI features that misfire or cost too much.

How we work

20+ years on SaaS and WordPress. Written updates, a technical report and a stakeholder summary; we recommend or build.


Prove the pilot before expanding it

Tested on real past cases and daily running cost first.

Fernway pilot scorecard on 180 past billing tickets: correct outcome at 95 percent misses its 97 percent target because six answers cited an old refund policy, while missing information, misleading messages, tool failures, response time and running cost meet their targets
Scroll sideways to see all of it.
  • Success agreed first

    Before building, we agree what a correct result looks like, what the agent must never do and which cases go to a person.

  • Tested on real cases

    Ordinary requests, missing information, misleading messages and tool failures, with response time and running cost measured too.

  • Retested after changes

    Failures are reviewed on an agreed schedule, and the same cases run again after any change to instructions, model or sources.

AI agent questions

Data path for Fernway's support assistant: the helpdesk, help centre and billing system are read-only or draft-only and refunds need approval; the agent service in Fernway's own cloud account masks personal data, applies permissions and keeps an audit log; the AI model receives masked text only
Does an agent replace human review?
Not by default. How much review a task needs depends on its risks, and sensitive decisions and consequential actions can stay behind explicit approval.
Can it use our existing tools?
We check what your current systems let an agent read and do, and with which permissions. Anything they can't support safely stays manual rather than becoming unreliable automation.
Where does our data go?
The AI provider, hosting, how long data is kept and who can access it are agreed during scoping. Sensitive data is connected only once the setup meets those requirements.
How are quality and costs assessed?
Against the targets agreed for the pilot, on the same test cases each time, with running cost measured per task. Usage limits and review rules are set before wider use.